You may cancel any order within 7 days (14 days outside UK) of the date on which you have received the Goods. In the case of any Online Services, subject to the details below you may cancel an order within 7 days (14 days outside UK) of the date on which you confirm to the Company that you wish to go ahead with the contract to purchase those Online Services.

Your right of cancellation shall not apply if you have used the Goods. In the case of any Electronic Products, cancellation shall only be possible if permitted by the EULA and you have not used the Electronic Products, which you shall be deemed to have done as and when you have activated your subscription or otherwise accessed the Electronic Products or broken any security seal on them.

Any notice of cancellation must be sent by you to the Company, quoting the relevant order number. If the Goods have been delivered to you, you are responsible for returning the Goods to the Company at your own risk, cost and expense. Whilst the Company will grant you a refund of any purchase price paid for the returned Goods (as and when it has received the Goods and checked that the Goods are in an unused and re-saleable condition), it will not refund any delivery charges incurred by the Company in initially sending the Goods to you. In the case of Electronic Products, no refund will be made until the Company has confirmed you have not used them, activated your subscription or otherwise accessed the Electronic Products or broken any security seal on them.

Right to cancel: You can cancel your purchase within 7 working days of delivery of your product by:

• E-mailing us at books@focus-on-training.co.uk
• Writing to:

Focus on Books
c/o Computer Bookshops Ltd
205 Formans Road
Sparkhill
Birmingham
B11 3AX

DO NOT POST THE PRODUCT TO US AT THIS ADDRESS WITHOUT CONTACTING US FIRST. We will send you full returns instructions (including an authorisation code) and refund details.

Postage must be pre-paid unless we authorise otherwise. If authorised all products MUST be sent via Royal Mail 2nd Class post unless otherwise directed by Focus on Books.

To cancel your purchase your product must be complete, unused, in 'as new' condition with the original box, packing and accessories. Pre-recorded CDs and software must be sealed. Any 'Free Gifts' received with the product must also be returned.

We cannot cancel your purchase when:

• you cannot provide proof of purchase;
• the seal has been broken on any product;
• the product is returned in a condition or packaging other than that detailed above.